Payment and cancellation conditions

Payment policy

The contracted services and activities must be paid in full in advance to guarantee their correct performance.

Payments will be made by credit card or bank transfer, optionally. And they are carried out in several periods: 30% of the payment at the time of booking.

Rest of the payment and deadlines will be detailed in the budget, depending on the advance notice of the reservation, the total amount and the complexity of the services.

The payment conditions and terms must be respected as described in the quote sent to the client, otherwise MPC Travel Spain reserves the right to charge a surcharge of 2.5%/day of the outstanding amount.

Cancellations

There are services that allow your organization with very little notice and others that require a greater margin of time to plan. With this premise, the cancellation policies are the following:

→ Reservations made more than one month in advance:

  • 100% refund if you cancel 30 days in advance.
  • 50% refund if you cancel 20 days in advance.
  • No refund after that period.

→ Reservations made less than a month in advance:

  • 50% refund if you cancel 10 days in advance.
  • No refund after that period.

Please note that:

  • All cancellation periods will take as reference the start date and time of the first contracted service.
  • These conditions are general and for organizational reasons they may be slightly altered in the budget that the client receives in writing. This last document will be the valid payment terms sheet.
  • Returns that involve banking or other fees are paid by the customer.
  • Museum tickets, theme park tickets and other attractions are not cancelable.